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Privacy Policy

At Silk and Velvet Online Luxury Store, we are committed to safeguarding the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our website and services. By accessing or using our website, you agree to the practices described in this policy.

Information We Collect:

We may collect the following types of personal information from you:

Contact Information: This includes your name, email address, phone number, and shipping address.

Account Information: If you create an account with us, we collect your username, password, and other account-related details.

Payment Information: We collect payment details necessary for processing transactions, including credit/debit card information or other payment methods.

Browsing Data: We gather information about how you navigate and interact with our website, including IP address, browser type, device information, and browsing history.

How We Use Your Information:

We use your personal information for various purposes, including:

Order Processing: To process and fulfill your orders, send order confirmations, shipping notifications, and invoices.

Customer Support: To provide assistance, address inquiries, and resolve issues.

Marketing and Communication: To send promotional materials, newsletters, and updates about our products, offers, and events, if you have consented to such communication.

Improvement and Analysis: To analyze user behavior, preferences, and trends to enhance our website, services, and user experience.

Legal Compliance: To comply with legal obligations and enforce our terms of service.

How We Protect Your Information:

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee the absolute security of your information.

Sharing Your Information:

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with trusted service providers who assist us in operating our website and services, such as payment processors, shipping partners, and marketing agencies. We require these providers to maintain the confidentiality and security of your information.

Your Choices:

You have the right to access, update, or delete your personal information. You can manage your communication preferences or unsubscribe from our marketing communications at any time. Please note that some essential communication, such as order-related updates, may still be sent even if you opt out of marketing messages.

Children's Privacy:

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us to have it removed.

Changes to this Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the updated effective date.

Contact Us:

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at info@silkandvelvetluxe.com or chat with our support team

By using our website, you acknowledge and agree to the terms outlined in this Privacy Policy.
 

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