top of page

Refund Policy

Thank you for shopping at Silk and Velvet Online Luxury Store. We take immense pride in delivering luxurious products and exceptional customer service. Our Refund Policy outlines the terms and conditions governing refunds for purchases made on our website. By making a purchase, you agree to the following policy:

Eligibility for Refunds

We offer refunds for products that are damaged, defective, or not as described. Refunds are also provided for orders that have not been shipped within the specified processing time.

 

Custom-made or personalized products are exempt from our refund policy unless they are faulty or do not meet the specifications provided by the customer.
 

Refund Process

To initiate a refund, you must contact our customer support team within 3 days from the date of delivery. Proof of purchase and clear photographic evidence of the issue must be provided.

 

 Our customer support team will review your request and may request additional information or evidence as necessary.
 

If your refund request is approved, we will provide you with instructions for returning the product. The product must be returned in its original condition and packaging.
 

Once we receive the returned product and verify its condition, we will process the refund to your original payment method. Please allow 10 business days for the refund to appear in your account.
 

 Non-Refundable Items

Sale or discounted items are generally not eligible for refunds unless they are defective or damaged.

Gift cards and e-gift certificates are non-refundable and cannot be redeemed for cash.

Return Shipping

 If the return is due to a defect, damage, or error on our part, we will cover the return shipping costs. If the return is for any other reason, you will be responsible for the return shipping expenses.

Refund Disputes

In the event of a dispute regarding eligibility for a refund or the condition of the returned product, our decision will be final.

Refunds for Cancelled Orders

Orders that are cancelled before shipment may be eligible for a full refund. However, if the order has already been shipped, the standard refund process outlined above will apply.

Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time. The latest version will be posted on our website, and the effective date will be adjusted accordingly

Please read this policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to abide by the terms and conditions of this Refund Policy.

bottom of page