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Frequently Asked Questions

  • 1. What makes SilkandVelvet clothing unique?
    Our clothing embodies luxury, elegance, and craftsmaship. We secialize in creating pieces using high quality materials. Our speciality and essence is the use of high quality silk materials, meticulosly designed to reflect sophistication and style
  • 2. How can I place an order?
    Simply browse our collection, select the items you love, and add them to your cart. Proceed to checkout, provide the required details, and make the payment. An order confirmation will be sent to your email.
  • 3. What payment methods do you accept?
    We accept major credit/debit cards and other online payment methods, all securely processed through trusted payment gateways.
  • 4. How soon will my order be shipped?
    Orders are typically processed within 2 to 3 business days from the date of purchase. During peak seasons, processing times might be slightly longer. Also our ready to wear collection takes days and our pre orders takes 25-30days. We ensure to meticulosly curate our pieces for the satisfaction of our customers.
  • 5. What are your shipping options?
    We offer various shipping options, including standard and expedited shipping. Details on shipping rates and methods are available during the checkout process.
  • Can I track my order?
    Yes, once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the delivery status of your package.
  • 7. Do you offer international shipping?
    Yes, we provide international shipping to several countries. Shipping rates and delivery times vary depending on the destination.
  • 8. What is your return policy?
    Our Return Policy covers conditions for returning products, including eligibility for returns, return process, and refund details. Please refer to the policy on our website for more information.
  • 9. Can I exchange a product?
    If you received a damaged, defective, or incorrect item, we will provide an exchange. Refer to our Return Policy for the specific conditions and steps for exchanges.
  • 10. How do I contact your customer support?
    You can reach our customer support team through our email or chat with our customer support during our business hours. We're here to assist you with any questions or concerns you may have.
  • 11. Is my personal information secure?
    We take your privacy seriously. Your personal information is protected in accordance with our Privacy Policy. We use secure payment gateways to process transactions.
  • 12. Can I customize or personalize an item?
    Customization options may be available for certain products. Contact our customer support for more information on personalized items. We emphasise on quality and our collections are limited. If you miss out of any of our elegant pieces please refer to our customisastion policy.
  • 13. Are the sizes true to standard measurements?
    We provide detailed size charts to help you find the perfect fit. Please review these charts before making your selection.
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