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Shipping and Returns

Thank you for shopping at Silk and Velvet Online Luxury Store. We take immense pride in delivering luxurious products and exceptional customer service. Our Refund Policy outlines the terms and conditions governing refunds for purchases made on our website. By making a purchase, you agree to the following policy:

Shipping Information

At Silk & Velvet, we believe that receiving your purchase should be as smooth and luxurious as the products themselves. That's why we offer fast, reliable shipping to ensure that your items arrive in a timely and secure manner. From packaging to delivery, we take pride in providing the highest level of service to our valued customers.Our shipping rates are calculated based on the weight of your order and destination. We offer free shipping for orders over $100. All orders are shipped by [insert carrier name] and can be tracked using the tracking number provided in your shipping confirmation email.If you have any questions or concerns about shipping, please don't hesitate to contact our customer service team.

Return and Exchange Policy

At Silk & Velvet, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer hassle-free returns and exchanges. We accept returns and exchanges within 30 days of delivery, as long as the item is in its original condition and packaging.To initiate a return or exchange, simply contact our customer service team. We will provide you with a prepaid shipping label and instructions on how to return or exchange your item. Once we receive your item, we will process your refund or exchange right away.We take pride in our products and stand behind their quality. If you have any questions or concerns about our return or exchange policy, please don't hesitate to contact us.

Please read this policy carefully before making a purchase. By placing an order on our website, you acknowledge and agree to abide by the terms and conditions of this Refund Policy.

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